With each purchase, you’ll receive one complete whisky smoking kit—including the smoker unit, a starter pack of artisanal wood chips, and detailed instructions. Some kits may also include a torch or reusable mesh screen depending on the variant you selected.

Yes—every kit features a step-by-step guide for easy setup and use. Need help? Our friendly customer support team is always on hand to assist.

Not at this time. However, we frequently introduce new wood-chip varieties and design updates—so check back often for limited-edition releases and seasonal assortments.

Yes! We offer worldwide shipping to whisky lovers around the globe.

We aim to process and dispatch orders within 1–3 business days from the date of purchase. Once your kit is on its way, we’ll send you a confirmation email complete with tracking information.

Simply visit our “Track Your Order” page. If you experience any trouble, our support team is ready and waiting to help.

If you need to update your address, contact us promptly. We’ll do our very best to accommodate the change—but once your order has shipped, edits can’t be guaranteed.

If you’d like to cancel, please let us know within 24 hours of placing your order. We move quickly to process orders, so requests after this window may not be possible.

If your kit arrives damaged or defective, contact our team within 30 days of receipt. We will guide you through the return process and offer a refund or replacement, depending on availability.